B 13.1 Cleaning and acceptance of service
Exhibits, particularly fragile objects and unique items, are generally excluded from cleaning by NürnbergMesse. The agreed cleaning of exhibits at the Customer’s request will only be performed at the instruction and in the presence of a Customer employee. Any liability on the part of NürnbergMesse for damage to such objects that occurs during cleaning work is excluded.
The cleaned trade fair stand must be accepted by the Customer no later than one hour before the start of the trade fair and immediately after final cleaning so that NürnbergMesse will be able to rectify any cleaning deficiencies indicated in a reasonable complaint.
If the trade fair stand is guarded by the security service, the Customer must inform the security personnel before the cleaning work is performed by NürnbergMesse.
B 13.2 Special provisions for complaints
No liability is assumed for defects and damage resulting from the Customer’s failure to convey important information to NürnbergMesse about the type and nature of the surfaces and objects to be cleaned.
A complaint will be deemed unjustified if the cleaning service was performed but the result is imperfect. NürnbergMesse cannot guarantee that all stubborn stains, dirt, and yellowing, etc., can be completely eliminated or removed.
The defect must be conveyed by telephone immediately and in writing no later than the next day to the performing ServicePartner. Complaints will only be resolved by rectification.
B 13.3 Obligations of the Customer
The Customer must arrange the surfaces to be cleaned in such a way that the cleaning personnel can work without hindrance. It must particularly ensure that the areas and surfaces to be cleaned are sufficiently accessible. The Customer will not be entitled to lodge a complaint or reduce payment if NürnbergMesse cannot perform the cleaning work or cannot perform it completely due to a breach of the aforementioned obligation.
If the cleaning of shelves or furniture has been agreed as part of the service to be performed, only cleared and freely accessible surfaces up to a height of 1.60 m (horizontal surfaces) or 2.00 m (vertical surfaces) will be cleaned.
If the parties have agreed to the cleaning of window surfaces, the Customer will be obligated to leave the windows open and accessible and unobstructed by flowers or other objects. If NürnbergMesse is required to organize or clear windowsills, furniture, or shelves, NürnbergMesse will be entitled to charge for this work separately.
The Customer must provide an electricity connection within the stand. If the stand as a whole (no compartments) can be locked, the key must be provided to the performing ServicePartner.
B 13.4 Price basis
The calculation basis for cleaning work is the entire floor area of the stand from wall to wall. If the stand has two stories, the floor area of the second level will be included. The coverage of the floor area will not justify a price reduction as this is already calculated into the pricing.
Different measurements of the floor area are not permitted except in the case of closable rooms in the stand (for example, meeting rooms). The Customer must inform the performing ServicePartner by appropriate means of any surfaces that must not be cleaned, such as a brief tour of the stand. However, if the surface is freely accessible (for example, under tables or behind counters), this will not be sufficient grounds to reduce the floor area.
Unless indicated otherwise, the stated prices do not include costs for any lifting platforms, scaffolding, or other special devices or equipment needed to perform the cleaning work; these will be provided by the Customer or charged separately by NürnbergMesse if necessary.
B 13.5 Exclusion of guarantee for cleaning work
NürnbergMesse assumes no guarantee for the cleaning of floor coverings, fixed and loosely laid carpets, upholstered furniture, and comparable objects or materials.
The Customer is aware of the fact that risks are associated with the cleaning of carpets and comparable objects or materials (for example, discolouration, warping, separation from the floor surface, etc.).
NürnbergMesse makes no guarantee for the cleaning of Plexiglas, normal glass surfaces, and solar and photovoltaic systems. The Customer is aware of the fact that light scratching cannot be prevented when cleaning Plexiglas due to the soft consistency of the material, regardless of the cleaning method used. Therefore, light scratching of the Plexiglass surface does not constitute a defect. The Customer is aware of the fact that light, fine scratches can occur and cannot be prevented when cleaning normal glass surfaces (also window cleaning) for which a glass plane must be used (fading of glass panes) due to the consistency of the material and due to existing stains, regardless of the cleaning method used. Therefore, light scratching of the glass surface does not constitute a defect. The Customer explicitly authorises NürnbergMesse to clean using a glass plane if this is necessary in the latter’s judgment. Any and all damage caused by the use of a glass plane is excluded from liability. With regard to the cleaning of solar and photovoltaic systems, NürnbergMesse assumes no guarantee for the technical functioning of the system after cleaning. To this extent, the Customer must ensure or determine the extent to which it is permitted or possible to clean these systems according to the manufacturer’s instructions. The Customer is aware of the fact that surface scratching cannot be prevented when cleaning single-pane safety glass due to the consistency of the material, regardless of the cleaning method used.
Therefore, light scratching of the surface does not constitute a defect. NürnbergMesse assumes no guarantee that the performance and/or efficiency of these systems will be preserved or enhanced as a result of cleaning.
The aforementioned liability and guarantee exclusions are expressly not applicable in cases of intent and/or gross negligence on the part of NürnbergMesse and its ServicePartners or their employees. The Customer bears the burden of proof in these cases.
B 13.6 Disposal of waste
All Customers are responsible for the disposal of waste generated in its trade fair stand.
Any disposal of waste in the waste containers or other facilities at the Nuremberg Exhibition Centre is expressly prohibited. Only personnel authorised by NürnbergMesse are permitted to fill the waste containers in the loading yards!
Waste sacks will be distributed to the stands during the event to dispose of the waste customarily generated at the stand. The filled waste sacks must be left at the stand boundary by no later than 8:00 p.m. every evening. Information on costs for the disposal service will be provided in the terms and conditions of participation for each event. Disposal of production waste or disposal of stand elements or complete trade fair stands (during disassembly) must be ordered.
Any waste produced by the Customer, its customers, and other representatives that is still present on the NürnbergMesse premises after the specified set-up and disassembly periods without disposal having been ordered will be disposed of as mixed waste and charged as disposal of stand elements or disposal of complete trade fair stands. The amount of the contractual penalty is indicated in the table “Fees and Surcharges.”
Any waste present in the Customer’s stand after the specified set-up period will also be deemed to be the Customer’s waste. The same applies for adhesive tape or remnants of adhesive tape that have not been removed from the Hall floors by the end of the specified disassembly period.
